Cybersecurity Predictions 2021: What’s Next for MSPs and SMBs After a Year That Changed Everything
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The threat landscape transformed dramatically over the course of 2020. The COVID-19 global pandemic disrupted day-to-day operations across all phases of industry, requiring millions of workers to perform their jobs from their homes and other nontraditional sites using a range of digital communications and collaboration tools — a work-from-anywhere shift that wreaked havoc on organizations’ secure perimeters and created a host of new vulnerabilities for cybercriminals to identify and exploit. With more cyberattacks reported in the first six months of 2020 than in all of 2019, it’s no wonder that 86 percent of small-to-medium businesses (SMBs) cite cybersecurity among their top five organizational priorities — and given how quickly and how radically work paradigms are changing, it’s also no surprise that 79 percent of SMBs are concerned about their remote devices or remote employees being breached.
Six Principles for MSPs to Accelerate Invoicing and Accounts Receivables Processes in Times of Economic Crisis
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Close to 60 percent of business owners identify slow-paying clients as their biggest challenge in managing cash flow. Some of your customers might be struggling to pay their bills, but other payments may be delayed due to your organization’s complex billing processes. Creating and sending invoices doesn’t have to be a time-consuming and expensive activity, however; there are clear, decisive measures managed service providers [MSPs] can take to streamline systems and processes to slash the cost of invoicing, minimize payment delays and ensure their company’s financial health — even in times of economic uncertainty.
MSPs: How to Make Sure Customers Don’t Take the Phishing Bait
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Phishing is one of the most common and effective forms of cybercrime. Phishing scams typically involve a bad actor attempting to harm a company or individual by obtaining sensitive information like passwords, logins or credit card information, most often by employing fake email addresses and web domains to lure users into giving away important credentials or money. Not only are these schemes increasing; they’re also growing harder to spot. Yet despite mounting warnings about the phishing threat, 49% of employees still admit to clicking on a suspicious email link at work.
Why do so many continue to fall for phishing scams? That question is the focus of University of Washington Assistant Professor Prashanth Rajivan, whose research examines how human behavior affects information security and privacy to develop models of effective interventions that reduce the risk from attacks and promote safe behaviors online.
Driving Profitable Growth with SD-WAN Managed Services
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The global software-defined wide area network (SD-WAN) market is on pace to increase at a compound annual growth rate of 33.8 percent from 2020 to 2026, climbing to $9.8 billion by mid-decade. With cloud application delivery, security-driven networking and cost optimization accelerating adoption of managed SD-WAN services, managed service providers (MSPs) need to seize the moment and provide customers with scalable, resilient and secure network infrastructures that enable the realities of a fast-changing business landscape increasingly dominated by remote employee access. But many MSPs are still struggling to create and monetize managed SD-WAN services, squandering the opportunity to provide customers with the services and support to ensure increased productivity within a secure work-from-anywhere environment.
The Path to Profit for MSSPs Stepping into 2021
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Every organization is forced to contend with the work-from-home (WFH) realities. Thankfully, your managed security service provider (MSSP) business was quick to adapt, adjust and overcome the many obstacles that arose, ensuring your customers could continue to sell, process orders, collect cash and drive revenue during trying times. But with WFH models poised to remain in place for the foreseeable future, it’s time for MSPs to take the next step: further improving customers’ network infrastructure in order to accelerate and transform the way they work, especially as organizations embrace new software-as-a-service (SaaS) applications, expanded access to corporate IT resources and additional voice and video collaboration platforms delivered via the cloud.