Channel Futures Channel Expert Hour
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The User Did WHAT? Where Phishing and Ransomware Education Commonly Fails

Thursday December 2, 2021 | 2:00 PM ET / 11:00am PT

Despite investing resources in user education programs, users are still the weakest security link and the prime entry point for ransomware and other malicious threats.

Clients are increasingly becoming pessimistic that MSSP user education programs are worth the money. Here are some common areas you can tighten and improve your program or service to better protect your customers and retain the account.

Four takeaways from this webinar:

  • Why users still don’t get the connection between email phishing and ransomware
  • The three most common user mistakes
  • The three ways sophisticated threat actors are most likely to fool even the most diligent and aware users
  • Backup forces: Three areas where automated smart interventions can compromise the attack sequence
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Positioning CCaaS as a Profit Center for Your Customers

Wednesday December 8, 2021 | 2:00 PM ET / 11:00am PT

The Contact Center as a Service (CCaaS) market is exploding. According to Gartner, CCaaS will reach mainstream adoption within the next two years and hit nearly $18 BILLION by 2024 at a Compound Annual Growth Rate (CAGR) of 29%.

Why such rapid growth? Because CCaaS is all about enhancing the customer experience. High quality customer experience and support is what leads to good reviews, new customers, repeat customers, and ultimately, higher profits—for any business.

Join us and special guest Intermedia as we discuss ways to transform your clients’ phone lines into a strong customer experience generating profit center, covering:

  • How CCaaS leads to better customer experiences, which in turn leads to higher profit margins for any business
  • How to turn customer interaction data into actionable insights that help your clients shape business strategy
  • How you can combine CCaaS with UCaaS into a single solution offering that enables both powerful internal collaboration as well as high quality customer experiences
  • Why a combined UCaaS + CCaaS solution attracts a new client base you may not have known existed, and how to best open the conversation
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Watch a Live Ransomware Attack, Then Build a Ransomware Defense Plan


Ransomware has emerged as the most pervasive and destructive cyberthreat facing the businesses that MSPs are charged with defending. In this fight as in any battle, there are few weapons more valuable than intelligence: knowing your opponent's strategy, tactics, strengths and weaknesses.

This webinar will provide an inside look at a real-time ransomware attack, followed by a panel of noted cybersecurity experts who will:

  • Examine the newest ransomware families, their evolving attack strategies, and the devious new tactics they’ve devised to pressure businesses to pay huge sums to recover their data and resume operations.
  • Analyze the most effective ways that MSPs can deploy people, process and technology to detect, terminate and recover from ransomware attacks, including the application of artificial intelligence, automation and integration to their cybersecurity stack.
  • Build a checklist you can use to build your own ransomware prevention plan.

MSPs that understand the urgency of the ransomware threat should attend this anatomy of a real-time ransomware attack, and learn how they can effectively and profitably build and deliver cyber protection services to counter the existential risk it presents to their clients.

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How to Easily Test Disaster Recovery


Provide customers peace of mind with a simple yet comprehensive testing strategy.

Are your customers ready if disaster strikes? It’s not just about having a disaster recovery solution and plan in place. Can your customers confidently say that their businesses will continue if mother nature or human nature comes calling? The only way to know is to put DR to the test.

iland recently completed a study on disaster recovery readiness and found that the majority of organizations aren’t prepared simply because they are not testing their DR strategy. In this webinar, Channel Futures Contributor and CEO of AchieveUnite, Theresa Caragol, joins Jack Baily, Director of Enablement at iland, to explore the impact of the findings from their recent study, including:

  • Industry Trends
  • Where the gaps are that are preventing so many customers from having a DR plan in place
  • How many customers don’t test their DR plans, even if they have a DR solution
  • What you and iland can do to simplify testing for them, and even make it automatic
  • Ways to provide customers with DR reporting and visibility, so they truly have peace of mind
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Securing Your Growing Hybrid Workforce


With offices opening up and businesses moving to hybrid working, security is more important than ever. Work and personal lives are converging on home networks, creating blind spots in your security.

Come to this interactive webinar to understand the latest security breach tactics and what Intel and Dell technologies can help you establish a security layering approach for your growing Hybrid Workforce.

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